Leveraging ChatGPT for Excellence in Business/Hospitality

Course Description

     This course is tailored for anyone starting out or already working in various industries, focusing on using ChatGPT to improve communication and customer service. You’ll learn how ChatGPT, a user-friendly AI tool, can make your customer interactions more efficient and personalized. The course covers using ChatGPT for everyday tasks like responding to customer queries, confirming bookings, and managing different communication needs. We’ll also explore how to integrate ChatGPT with your current systems, use it for talking to customers from around the world, and understand the right ways to use AI. This course is ideal for employees, business owners, and entrepreneurs looking to enhance their services and keep up with the digital changes in business. By the end, you’ll have practical skills to better connect with your customers and stand out in your industry. Join us to take your business communication and customer service to the next level.

Learning Objectives

CLO1 : Learners can effectively integrate ChatGPT into their business communication strategies to enhance customer interaction and service quality.

CLO2 : Learners can utilize ChatGPT to efficiently handle customer inquiries and complaints, improving response times and customer satisfaction.

CLO3 : Learners can apply ChatGPT for crafting personalized and engaging content for marketing, promotions, and customer engagement.

CLO4 : Learners can develop strategies to use ChatGPT in managing and streamlining various business operations, including bookings and customer service.

CLO5 : Learners can understand and implement ethical considerations and best practices in using AI tools like ChatGPT in a business context.

 

Assessment and Evaluation criteria

Instructor

Mr colin

Colin Gallagher

Assistant to the Dean for International Affairs and Student Development
Faculty of Hospitality and Tourism
veronica

Veronica Aguilos Jamieson

Lecturer
Faculty of Hospitality and Tourism

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